The Future of the Front Office
Free full-day dental front office training in Salt Lake City. Learn AI, communication, and team systems with hands-on sessions.
Meet Laura Nelson
Laura Nelson is a speaker, author, and dental industry expert with more than 20 years of experience helping practices build stronger teams and more efficient systems. As the founder of Front Office Rocks, she has trained thousands of dental professionals on communication, leadership, and front office operations.
Laura currently serves as VP of AI, Training, and Development at Mango Voice, where she focuses on helping dental teams understand how emerging technology, AI, and modern phone systems can support a better patient experience while strengthening the human connection.
Known for her practical approach and engaging teaching style, Laura speaks nationally on topics including front office performance, team development, and the future of dental practice operations. Her mission is simple: help dental teams feel confident about where the industry is headed and give them the tools to succeed.
How the Day Works
Morning: Keynote education session with Laura Nelson on the frameworks that separate high-performing front offices from average ones.
Afternoon: Focused breakout rotations (~30 min each) with all three sponsors:
Next-gen PMS for scheduling, billing, and patient communication.
AI-powered call insights, phone skills training, and communication systems.
Cost-effective, reliable, and engaged Dental Virtual Assistants.
Agenda times are estimates. Final schedule TBD.
The dental front office is evolving. Phones, scheduling, patient communication, insurance coordination, and data management are no longer handled by a single person at the desk. Today’s most successful practices are building a modern front office that blends strong human skills with smart technology, efficient software, and remote support.
High-Tech. High-Touch. is a live course designed to help dentists, office managers, and front office teams understand what that modern system looks like and how to build it inside their own practice. Instead of focusing on one tool or one role, this course shows how people, technology, and workflows can work together to create a smoother patient experience and a more efficient team.
You’ll learn how outstanding communication and phone skills create trust and loyalty, how modern software can simplify front office workflows, and how remote team members can support in-office staff without losing the personal touch patients expect. The goal is to help practices move away from a chaotic, reactive front desk toward a more organized, scalable system that supports both the team and the patient experience.
By the end of the course, you’ll have a clearer picture of how to structure your front office for the future and what tools, processes, and partnerships can help you get there.
What You'll Learn
- What: The Future of the Front Office
- When: April 17, 2026
- Where: The Kiln, Salt Lake City, UT
- Who it's for: Office Managers, Front Office Teams, Practice Owners, Treatment Coordinators
- Cost: Free (registration required)
- Presented by: Archy, Mango Voice, and Reach
